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SHIPPING, RETURNS & REFUNDS

Shipping & Returns

 

PAYMENT, SHIPPING, RETURNS AND REFUNDS

PAYMENT:

We accept credit card, American Express and PayPal Payments only.

Payment MUST be made in full before we will start to process any orders. Credit Card Payments will be processed every morning, so please be aware even if you purchase at night it’s likely in some cases we wont process the payment until the next morning.

SHIPPING & POSTAGE:

Your items will be shipped within 5-9 business days from your purchase date this allows enough time to us to custom print some stock and handling delays.  Sometimes if orders are in high demand there may be up to 2 weeks wait however you will be notified about this via email.

Due to Australia post systems on our website some items may be shipped via regular E-Parcel due to your location or item purchased.

We use Australia post for all our Braindead Brothers online store distribution.

We ship country wide from our distribution centre in Melbourne Australia.

We have 2 postage options: AUSPOST STANDARD & EXPRESS POST SHIPPING

We will send your items by your chosen postage option AFTER the 5-9 business days in printing and handling delay. Therefore if you choose and pay for express post you will still end up getting your item before a customer that has just chosen regular post.

If you pay for registered or express post you will have the luxury of a tracking number upon request.

RETURNS AND EXCHANGES:

We accept returns however the customer needs pay for postage back to us and then again back to them, please email us your order details before sending anything back to us so we can check stock levels of sizes or designs that you are swapping it for. 

If an item is wrong by our error then please email us at braindeadbrothers@gmail.com and a customer services representative will help you get your correct item sorted.

To check our size charts please see here.

If an item is wrong or damaged on our error we will pay for your postage back to us and replace the item for you at no further costs.

If you require an exchange, you have 14 days to contact us via email to organise an exchange, and 30 days to have to product/s returned to us from the received product date.

If you have not received your item/s within 30 days, please contact us immediately. Orders can not be reshipped or refunded if we have not been contacted within the first 45 days since the purchase date, due to Australia Post's tracking numbers expiring.

If your parcel is returned to sender by Australia Post for an incorrect address or after failing to be collected from the post office, we will email you notifying you of this. You will also be asked to pay for the shipping again when your item is re-sent to you. If you do not reply to this email within 14 days, you will forfeit the order.

REFUNDS:

Sorry unfortunately we are a small business and DO NOT DO REFUNDS for incorrect sizes or wrong products ordered, however we do offer exchanges. For size changes and products swaps, postage must be covered both ways by the customer. If you need and help with sizing please refer to our size guide.

We DO NOT offer exchanges or refunds if the product you ordered is out of stock or was a clearance item

We are very sorry for any inconvenience this has caused you.

If you have any questions please feel free to email us: braindeadbrothers@gmail.com

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